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Frequently Asked Questions


What payment methods are available?

We offer a number of payment methods to suit our customers. The most common way of ordering any item from us is with our 'Credit/Debit Card' option (please note we only accept Visa, Mastercard, American Express and Diners Club credit cards, we also only accept Visa and Mastercard debit cards). The 'Credit/Debit Card' option is the quickest way of pushing your order through and having it processed and dispatched as soon as possible. If you do not have a Credit or Debit card, you may choose to pay via Cheque, Money/Postal Order or Direct Bank Transfer. With these alternative methods, you must ensure that you select the 'Personal Cheque/Money/Bank Transfer' option when ordering the products of your choice, and you must also keep a note of the total cost of your order including shipping as this is the amount you will need to send us.

Postal payments should be sent to:
EC Giftware Ltd
Unit F5, Phoenix Ind Est
Roslyn Crescent
Harrow
London
HA1 2SP
United Kingdom

Cheques / money orders / postal orders / western union transfers must be made payable to
'EC Giftware Ltd'.

Direct Bank Transfers allow payment to be made directly into our bank account. If you choose to, please send us a confirmation e-mail after your transaction has been made with the following information:

  • Order Reference Number
  • Date of Transfer
  • Amount of Transfer
  • Currency of Transfer

Our account details are as follows:

Barclays Bank (Watford)
62-64 High Street
Watford
WD17 2BT
United Kingdom

Account name: Barclays Bank
Sort code: 20 91 79
Account number: 50666017

You can send cash, although this method of payment isn't recommended due to possible theft or loss in the post, which we cannot be held responsible for. If you do choose to send cash, we would advise that you seal and secure the cash as discretely and securely as possible. We would also recommend that the cash is sent with insured postage.

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    Our Address

    ScentedCandleShop.com
    Unit F5, Phoenix Ind Est,
    Roslyn Crescent
    Harrow
    London, HA1 2SP
    United Kingdom

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