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Frequently Asked Questions

My order has not arrived, what should I do?

If your order is slightly delayed, you can email us for assistance at, however, to save time you may want to check our delivery guidelines as follows:

Standard International Airmail

Depending upon your destination, orders can take anywhere between 4 and 10 working days for delivery. The UK and Europe is generally 4-6 working days.

Express International Courier

Express international courier will take 2-4 working days once it has been dispatched. There will be times delivery may be outside of this timeframe, in particular for destinations outside of main city areas.

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    " Hello again. You managed to do it again, didn't you? Sending my parcel very quickly and properly wrapped? That really is good service, thanks so much. By the way, given the quantity of Scented" - Michael

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