Search for Keywords, Brands, Product Codes...

Home » About Us » FAQ » My order has not arrived, what shall I do? 

Frequently Asked Questions

My order has not arrived, what should I do?

If your order is slightly delayed, you can email us for assistance at, however, to save time you may want to check our delivery guidelines as follows:

Standard International Airmail

Depending upon your destination, orders can take anywhere between 4 and 10 working days for delivery. The UK and Europe is generally 4-6 working days.

Express International Courier

Express international courier will take 2-4 working days once it has been dispatched. There will be times delivery may be outside of this timeframe, in particular for destinations outside of main city areas.

Join Us on Candle & Fragrance Information Videos Free Electronic Cigarette from VapeClub

Special Deals

    Customer Testimonials

    "YOU ARE AWESOME. Great product selection and website." - Desiree

    Read More Testimonials »

    Our Address
    Unit F5, Phoenix Ind Est,
    Roslyn Crescent
    London, HA1 2SP
    United Kingdom

    © 2007-2018 All Rights Reserved.

    Powered by Merchant Venture