
	View Basket \| Help Desk \|
Home Online Candle Store Candle Information Frequently Asked Questions Our Company Contact Us

Home » About Us » FAQ

Frequently Asked Questions

Common Queries/Problems

How long will it take you to answer my email?
How do I know that you are a legitimate business?
Why haven't I received my order confirmation/dispatch emails?
How come your prices are so cheap?

Ordering

How do I place an order?
What is my 'Shopping Cart' and how do I use it?
What payment methods are available?
I have placed an order using a cheque / postal order / money order / bank transfer. What next?
Can I make a payment in cash?
How secure are my credit card details?
Can I view the price of items in a different currency?
What will appear on my credit card statement?
How do I know if you have received my order?
How long will it take to process my order?
Can I cancel my order?
I think I may have been charged too much for my order. Why is this?

Delivery Information

What delivery methods are available?
How long will it take to receive my order?
My order has not arrived, what should I do?
Can I track my package?
How is my order packaged?
I think my package is lost, what can I do?

Returns/Refunds

Can I return an item that I am not satisfied with for a refund/exchange?
What can I do if I have received a faulty/damaged product?
Can I exchange the item I have received for something else?

Account Management

I can't login to my account, what do I do?
What are the benefits of registering an account?
What can I do if I forget my password?
Can I change my personal details?
Can I change my newsletter subscription settings?
Can I track my order status via my account?
Can I view a history of my orders?

Top of Page

Find Your Ideal Candle!

Our product finder allows you to browse our product range based on a number of product filters. Simply choose the property you want to use below and select an option from the dropdown.

Free UK Mainland Shipping On All Orders!

Shopping Cart

Go to the online store to start shopping!

Currency Display:

More Currencies:

Member Login

Become a member »

Forgot your password?

Newsletter

About Us

About Us
FAQs
Ordering Information
Payment Information
Shipping Information
Security Information
Tell a Friend About Us
Customer Testimonials
Corporate Gift Service
Contact us

FREE Scented Tart With Every Oil Burner!