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Contact Information

Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:

Live Help

Our live help advisors are typically online from 10am until 4pm, Monday - Friday.

Our product advisors can answer your candle and fragrance questions as well as deal quickly with any order queries.

Telephone

General Enquiries & Customer Support:
0845 4 300 705

Our telephone lines are open between
9.00am to 5.00pm Monday to Friday (GMT)

Regular Mail

Send standard mail correspondence and money orders to:

ScentedCandleShop.com
Unit 29, Orbital 25 Business Park
Dwight Road
Watford
Hertfordshire
WD18 9DA
United Kingdom

Email

General Enquiries / Customer Support
For all general enquiries please email info@scentedcandleshop.com.

Order Queries
If you have a query regarding an existing order please email your order number and nature of query to orders@scentedcandleshop.com.

Suggestions
If you have a suggestion or would like to comment on your shopping experience with us please email our management team directly on orders@scentedcandleshop.com.

Business Queries
For all business related queries please contact business@scentedcandleshop.com.

Not Receiving Replies?

If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from ScentedCandleShop.com. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.

Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add ScentedCandleShop.com to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.

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Customer Testimonials

" Just wanted to say thank you for the great service received during my first order with you. Swift shipping and great secure packaging. I will definitely order again. " - Lara C.